If you have questions about our products, are experiencing any difficulty navigating or ordering from our site, or would prefer to place your order by telephone, we can be reached at the numbers and address below. Your questions will be answered as promptly as possible. The customer service representative is not a technical advisor for the end use of these materials or stencils. Please email your technical questions to Donna Phelps at donna@sarasotafauxfx.com.
Sarasota School of Faux & Architectural Finishing
5380 Catalyst Avenue
Ashton Center
Sarasota, FL 34233
Order Line: 888.454.FAUX (3289)
Phone: 941.921.6181
Fax: 941.921.9494
Email: info@sarasotafauxfx.com
Our regular business hours are Monday-Friday, 9:30 am to 4:30 pm (EST).
Please note that if you contact us by email, your email address will be automatically added to our database so you can receive new product information and updates. If you do not wish to be added to our database please specify that in your email.
Return Policy
Please inspect your package immediately upon receipt. Damaged materials or stencils may be returned for a full refund within 14 days. All other returns of unopened materials or stencils are subject to a 15% restocking and processing charge. It is the customers responsibility to return merchandise in re-sellable condition and properly packaged. Items must be returned in exact condition as shipped.
Opened products or stencils are not returnable except in the case of manufacturer defect.
Shipping charges are not refundable, except in the case of damaged merchandise.
Please call 1-888-454-FAUX (3289) to receive a Return Merchandise Authorization (RMA) number. All returns must be clearly marked with the RMA number and returned in their original packaging within 7 business days of receiving that number from our office. Returns of any kind without an RMA number and/or not received within 7 business days will not be accepted. Credits/refunds will be processed within 30 days of receipt of merchandise. Credits issued may be applied towards merchandise purchases only. Please be aware that we cannot accept returns of any kind after 30 days.
Shipping Policy
Shipping rates are flat rates for ground shipping to the Continental United States ONLY. Shipping to Alaska, Hawaii, and Puerto Rico will incur additional charges. We do not ship internationally.
All orders or in-stock merchandise ship within 48 hours except for Friday or weekend orders which generally ship on Monday. Depending on your location, you should receive your order within one week from the time it was processed. Although we do our best to ensure that you receive your order when expected, we cannot guarantee UPS, FedEX, or USPS delivery schedules and times. UPS, FedEx, and USPS are third party shipping services. For the same reasons, Sarasota School of Faux & Architectural Finishing is not responsible for any incovenience or monetary loss caused by late deliveries.
Flat Rate Ground Shipping Rates: Continental United States Only
All shipping rates are based on actual or dimensional weight of packages as calculated on UPS.com FOB Sarasota, Florida 34233 to your shipping address and zip code. Residential deliveries incur a subcharge determined by UPS. Orders totaling $1000 or greater are credited 50% of the actual UPS shippng fee.
Express shipping is available on in-stock items. However, to ensure that your order ships the same day, the order must be verified by 2:00 pm Eastern Standard Time. We recommend that you call us for any orders that will require expedited shipping. We will calculate the shipping charges based on the weight of the package and the delivery time requested plus an additional surcharge of $5.00 for each order. We will confirm your expedited order by your preferred method of contact and provide a detail of the costs for your approval prior to processing your order. This procedure takes some time so please begin your ordering process as early as you are able in order for verification by 2:00 pm EST.
Sorry, no COD orders accepted.
Florida Residents: 7% Sales Tax will be added to your order at check out.
All online orders are confirmed by email. If you do not receive a confirmation, please call our studio at 888-454-FAUX.
DropShip Orders:
Shipping charges for drop shipped orders are calculated by Faux Effects International FOB Ft. Pierce, Florida. We do not have any control over shipping charges, time or date of shipment, etc.
Privacy Notice:
This privacy notice discloses the privacy practices for sarasotafauxfx.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. Information Collection, Use, and Sharing: We request information from you on our order form. To make a purchase on our website, you must provide contact information such as name, phone number and shipping address; and financial information such as credit card number and expiration date. This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We do not sell or rent this information to anyone.
We will use your contact information to respond to you regarding the reason you contacted us. This information is not used for any other purpose. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship your order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
2. Your Access to and Control Over Information: You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
3. Security: We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the right end of your web browser, or looking for "https" at the beginning of the address of the web page.
We use encryption to protect sensitive information transmitted online. We protect the integrity of the credit card information of our customers by using industry standard, secure SSL encryption. If you would prefer to shop by telephone, call us at 888.454.FAUX (3289). We also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment
Should you have any questions or concerns about these privacy and security policies or if you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 941.921.6181.
Thank you!
